At Dhatri Pooja Samagri, we take great care in packaging and delivering your puja items. However, if you are not satisfied with your purchase, we are here to help.
Eligibility for Returns
We accept returns under the following conditions:
- The item was received in a damaged or defective condition
- The wrong item was delivered
- The return request is raised within 7 days of delivery
- The item is unused, in its original packaging, and in the same condition as received
- Unpacking must be recorded and attached to the email/contact form.
Non-Returnable Items
The following items are not eligible for return due to the nature of the products:
- Consumable puja items (kumkum, turmeric, incense sticks, camphor, oils, ghee, etc.)
- Items that have been used or opened
- Customised or personalised orders
- Items purchased during sale or at discounted prices (unless damaged)
- Digital products or downloadable content
How to Raise a Return Request
- Email us at support@dhatripoojasamagri.com within 7 days of delivery
- Include your order number, a brief description of the issue, and clear photos of the item and packaging
- Our team will review your request within 2 business days and respond with next steps
Refund Process
- Once your return is approved and the item is received and inspected, we will initiate a refund
- Refunds will be processed to your original payment method within 7–10 business days
- Shipping charges are non-refundable unless the return is due to our error
Exchange Policy
We offer exchanges for damaged or defective items subject to availability. If the same item is not available, a full refund will be issued.
Cancellations
- Orders can be cancelled within 12 hours of placing the order by contacting us at support@dhatripoojasamagri.com
- Once the order has been dispatched, cancellations will not be accepted
For any queries, please contact our support team. We are committed to resolving your concerns promptly and fairly.